Respect & dignity
We treat every person as an individual – not a task list. We respect your home, your culture, your routines and the way you like things to be done.
Meet the team behind Bespoke Personal Home Care
We are a small, dedicated team specialising in complex home care across Milton Keynes and surrounding areas. Families choose us because we are honest, approachable and focused on doing the right thing – not just the easy thing.
Our values
Every visit, every care plan and every decision is guided by a few simple principles.
Honesty & transparency
If we do not think we are the right provider for your needs, we will say so. We are upfront about what we can offer, how much it costs and how we can keep you safe.
Working together
The best outcomes happen when we work together – with you, your family and the professionals involved in your care. We listen first, then plan.
Who you’ll meet
Below are examples of the roles involved in your care. We can update this page with real team profiles and photos as your service grows.
Registered Manager
Oversees the quality and safety of the service, carries out assessments and works closely with families and professionals to design complex care packages.
- Main point of contact for concerns or changes
- Leads on training, supervision and quality checks
Care Coordinators
Plan rotas, match carers to clients and ensure that your visits happen at the times agreed.
- Keep you updated if times or staff change
- Support with reviewing care plans and risk assessments
Complex Care Support Workers
Experienced carers with additional training for complex needs, working under guidance from registered professionals for delegated clinical tasks.
- Provide day-to-day care and companionship
- Follow detailed care plans and clinical instructions
What happens when you contact us?
Arranging care can feel overwhelming. We break it down into clear, manageable steps so you always know what will happen next.
Initial conversation
You can call, email or send an enquiry form. We’ll ask a few questions about your situation, where you live and what type of support you’re looking for.
Free home or hospital assessment
We visit you at home – or on the ward before discharge – to understand your needs, assess safety and talk through options. You are welcome to invite family or a professional.
Tailored care plan & quote
We put together a detailed care plan, including when visits will happen, what support is included and a clear breakdown of costs. There is no obligation to go ahead.
Carer matching & introduction
We match you with carers whose skills and personality suit your needs. Where possible we arrange introductions before regular care starts.
Care starts
Your agreed package begins. We keep a close eye on how things are going, especially in the first few weeks, and encourage feedback from you and your family.
Regular reviews
Needs change over time. We review your care plan regularly and whenever something significant changes, adjusting visits and tasks where needed.
Client stories & feedback
These anonymised examples illustrate how we support people with different needs at home. As we receive more feedback, we can add named testimonials (with permission).
Stroke recovery in Milton Keynes
“Mum was very anxious about coming home after her stroke. The carers helped her feel safe, encouraged her with her exercises and kept us updated. She’s now walking short distances with a frame and feels much more confident.”
Support included: daily visits for personal care, mobility support, medication prompts and rehab exercises, with regular reviews as her independence improved.
Complex spinal injury near Bedford
“The team built a small, consistent group of carers who know our son really well. They are confident using his equipment and always respectful of his choices.”
Support included: two-carer visits for hoisting, personal care, bowel management as per care plan, skin integrity monitoring and community access.
Dementia support in a village outside MK
“Having regular carers who understand Dad’s routines has made a huge difference – he’s calmer and we feel less worried leaving him.”
Support included: structured morning visits, meal preparation, medication prompts, gentle activities and weekly respite visits for the main carer.
Would you like to share your experience?
Feedback helps us improve and reassures other families who are considering home care. If you are an existing client and would like to share a testimonial or story, please let us know.
Thinking about care for a loved one?
If one of these stories sounds similar to your situation, we’d be happy to talk about how we might help.
Tell us about your situation