Privacy Policy
Last updated: 24 December 2025
This policy explains how we use personal information when you contact Bespoke Personal Home Care via our website.
What we collect
- Contact details you provide (name, phone number, email address)
- Basic location information (e.g., postcode)
- Information you include in your message about care needs
How we use your information
- To respond to your enquiry and discuss care options
- To arrange assessments or call-backs you request
- To keep an internal record of enquiries and communications
Lawful basis
We process your data to take steps at your request before entering into a contract, and where applicable for our legitimate interests in providing and improving our services.
Sharing
We do not sell your personal information. We may share information with service providers strictly as needed to operate our communications (for example, email or hosting providers).
Retention
We keep enquiry information only for as long as necessary to respond and for reasonable record-keeping.
Your rights
You may have rights to access, correct, delete or restrict processing of your information. To exercise your rights, contact us at info@bespokepersonalhomecare.co.uk.